Among Samanage’s price propositions is the fact that it lends corporations better visibility on problems and incidents; perfectly, we think the vendor really should extend the visibility pitch to its asset management.
Samanage features a feature-abundant suite tailored to streamline IT operations, from incident administration and asset tracking to know-how base and self-provider portals. Its intuitive interface and seamless integration abilities help it become an attractive choice for enterprises searching for to optimize their IT help procedures.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him several questions that we hope reveal a tiny bit more about Samanage being a software and its position in supporting your function.
Amongst the key modules and capabilities of Samanage are incident management, problem management, change management, asset administration, and knowledge administration. These modules work in tandem to provide a centralized platform for tracking, resolving, and avoiding IT troubles, even though guaranteeing powerful asset lifecycle management and information sharing inside the Business.
We examined dozens of feedback from actual users of Samanage and located out 3 regular constructive items shoppers like concerning this services. 1 is its user-welcoming UI. “Its consumer portal is intuitive and simple sufficient for end buyers,” claimed Mike, a junior IT administrator from a firm that employs Samanage on normal foundation.
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The Dashboard gives fast insights on all IT-linked incidents throughout your organization. Values are offered in graphs, metrics, and critical general performance indicators (KPI) that will help administrators and executives get the massive photograph without having scouring via information piles.
We also discovered that lots of substantial-stage IT industry experts like Samanage’s asset monitoring capabilities. “It’s straightforward to deploy it by using GPO,” admitted Harvey, a procedure analyst from a significant organization.
As an example, a missed weekly anti-virus routine maintenance sends off a warning, whilst a skipped quarterly process alerts us that a vital job has been missed and might open our databases to doable hacks. Other notable attributes of Samanage SLA are:
“For 20 years, SolarWinds has long been devoted to rendering it glimpse easy by arming know-how pros While using the effective tools they should solve nowadays’s IT administration problems. We make this happen by responding to effectively-recognized, daily challenges according to enter and feedback from our buyers and the IT specialists that we provide,” stated Kevin Thompson, Main Govt Officer, SolarWinds.
Most likely a result of the intended demographics, almost all assessments of the software program System originate from Personal computer professionals who possibly at the moment function within an IT Section or have sooner or later during the modern past. This is smart considering that end-people wouldn't have A great deal use for this type of software. A few evaluations also arrived from professionals who were amazed Using the way that Samanage streamlined functions in their corporations. Ticket visibility was essentially the most complimented element of the computer software by these reviewers. Brokers have the ability to see tickets immediately whenever they're posted to Samanage's board. Although this may not seem like a impressive issue, plainly many people have been very impressed with it for the reason that their older ITSM platforms have been much slower. Several assessments from agents stated which they hadn't misplaced a ticket due to the fact switching to this System. That might have something to accomplish While using the act that it tends to be simpler to acquire custom code for it. A number of IT industry experts who needed to create code for their firm's functions outlined that they felt the API was documented really very well. In addition they liked that the original OCS-NG agent was replaced by a custom made just one built on Ruby. Anyone who has to keep up multiple style of program System for their location of enterprise appreciated The reality that the more recent Ruby-dependent agent can obtain information from Windows, OS X and GNU/Linux methods equally.
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An intuitive feature that we noted is the fact that rather get more info than clicking a ‘Resolve’ button to close a ticket–the regular in ticketing apps–you change the ticket status to ‘Take care of’. More cumbersome, We all know, but it really’s a precaution to make sure the ticket has been double checked.
Samanage presents an extensive suite of attributes and modules built to streamline IT service management processes. Here are several of The real key components:
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